We hope you enjoy the ease and convenience of shopping on novatus.eu and other websites. Your confidence in our website and your internet security is really important to us, so we’ve put together some advice to help keep you safe when you shop.
1. Your password
2. Computer security
3. Privacy promise
4. Your transaction security
1. Your password
We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.
It’s best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.
When you set a password, it’s a good idea to use a mix of numbers and characters, and something that’s very personal to you. Most sites these days will set a minimum number of characters to use, but do avoid using obvious phrases like “password”, or your name, or phone number.
It’s a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.
If you ever get a request to reveal your password for an online site, don’t respond as legitimate sites and services won’t ask you to send them passwords via email. You may be tempted to share passwords with close family, but do keep in mind there’s always a risk they could pass information on inadvertently or share it with someone else.
You can re-set your password on novatus.eu at any time by signing into My Account and choosing the Edit your password option.
If you've forgotten your password, just enter your email address on the 'Forgotten your password' page, and we'll email you your password information. Then simply follow the instructions in the email to change your password; it’s a good idea at this point to review your password to something that’s as secure as possible.
2. Computer security
Keep yourself safe from malware and viruses with adequate, up to date security on your computer. You can usually download free basic protection from providers such as AVG and McAffee, but for more comprehensive cover, it’s best to choose security software, which of course you can buy from us. Keep your software switched on and up to date, and make sure that your Windows operating system has the latest Microsoft updates. It’s a good idea to run regular scans on your computer.
When you’re opening emails, be careful. Don’t click on links to download files or open attachments you haven’t asked for, or aren’t expecting, as they may contain viruses.
Back up all your files so they’re available if the worst happens and your computer is infected by a virus.
3. Privacy promise
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. MB NOVATUS complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.
In order to serve you most efficiently, reputable third-party banking (including PayPal and ePay) and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
To read more on how your personal data is going to be handled, read our terms and conditions.
We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.
4. Your transaction security
novatus.eu is secure
We realize how important it is to securely store any information that you provide. novatus.eu maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
To give you even more confidence in shopping online with novatus.eu, our checkout process uses Verified by Visa, Mastercard® SecureCode™. These services enhance your existing card account against unauthorized use when you shop with us.
To use these services, you must first register with the bank or other organisation that issued your card.
Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.
Please note: Your Verified by Visa and Mastercard® SecureCode™ password is different from your novatus.eu account password. We don't have access to card issuer passwords.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from novatus.eu requesting this kind of information, please don’t respond, but do let us know about it.
6.1 What are cookies?
To order products on novatus.eu, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarking purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
6.2 Our cookies policy
To make full use of the online shopping and personalized features on novatus.eu, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalized features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from novatus.eu, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
6.3 Third party cookies
When you visit novatus.eu you may notice some cookies that aren't related to novatus.eu. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
6.4 Managing cookies
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.
6.5 To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
6.6 novatus.eu 'share' tools
If you take the opportunity to 'share' novatus.eu content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
6.7 Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).
If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).
Please note that we're not responsible for the content of external websites.